TXchange, with its registered office at High Tech Systems Park – Gebouw N, Haaksbergerstraat 67, 7554 PA Hengelo, is responsible for the processing of personal data as set out in this privacy statement.

Contact details

Website: www.txchange.nl
High Tech Systems Park – Gebouw N
Haaksbergerstraat 67

Tel: +31 (0)85 5360004
Silvia Woolderink is the Data Protection Officer (DPO) of TXchange.  She can be contacted at info@txchange.nl.

Personal data we process

TXchange processes your personal data because you use our services and/or because you personally provide this to us.

Below is an overview of the personal data we process:

– First and last name

– Gender

– Date of birth

– Address details

– Telephone number

– Email adress

– IP adress

– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

– Location data

– Data about your activities on our website

– Data about your surfing behaviour across different websites (for example because this company is part of an advertising network)

– List of customer contact details via an app

– Internet browser and device type

– Bank account number

Special and/or sensitive personal data we process

Our website and/or service has no intention of collecting data about website visitors who are under the age of 16, unless they have the consent of theirs parents or guardian. However, we cannot check whether a visitor is aged 16 years or over. We recommend, therefore, that parents are involved in their children’s online activities in order to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us at info@txchange.nl and we will delete this data.

For what purpose and on what basis we process personal data

TXchange processes your personal data for the following purposes:

– To process your payment

– To send our newsletter and/or advertising leaflet

– To be able to call or email you if this is necessary for performing our services

– To inform you about changes to our services and products

– To offer you the option of creating an account

– To deliver goods and services to you

– TXchange tracks your browsing behaviour on various websites, which allows us to tailor our products and services to your needs.

– TXchange analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.

– TXchange also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

How long we retain personal data

TXchange does not retain your personal data longer than is strictly necessary for achieving the purposes for which your data is collected.We apply the following retention periods for the following (categories of) personal data:

Accounts receivable and payable: 7 jaar Wet op Rijksbelastingen

Personal details: 7 years State Taxes Act

Address: 7 years State Taxes Act

Logging of internet usage, network:

Personal details: 6 months 

Sharing personal data with third parties

TXchange will not sell your data to third parties and will only disclose it if this is necessary for the performance of our agreement with you, or in order to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf, to ensure the same level of security and confidentiality of your data. TXchange remains responsible for these processing operations.

Cookies or similar technologies that we use

TXchange uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time. TXchange uses cookies with a purely technical functionality. They ensure that the website functions properly and that your preferred settings, for example, are remembered. These cookies are also used to make the website function properly and to optimise it. In addition, we place cookies that track your browsing behaviour so that we can offer you tailored content and advertisements.

When you visited our website for the first time, we informed you about these cookies and asked you for your consent to place them.

You can opt out of cookies by changing the settings of your internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored through your browser’s settings.

For an explanation (Dutch), see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also placed on this website by third parties. These include advertisers and/or social media companies. See below for an overview:

Cookie: Google Analytics

Name: utma

Function: Analytical cookie that keeps track of website visits

Retention period: 2 years

Accessing, modifying or deleting data

You have the right to access, correct or delete your personal data. You can do this via the personal settings of your account. In addition, you have the right to withdraw any consent for the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you may submit a request to us to send the personal data that we have about you in a computer file to you or to another organisation you have specified.

If you wish to exercise your right to object and/or right to data portability or if you have any other questions/comments about data processing, please send a specified request to info@txchange.nl.

To ensure that the request for access is made by you, we ask you to include a copy of your identity document with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) for the protection of your privacy. TXchange will respond to your request as soon as possible, but no later than within four weeks.

TXchange would also like to point out that you have the option of lodging a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can use the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

TXchange is committed to the protection of your data and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your data has not properly been secured, or if there are indications of misuse, please contact our customer service or send an email to info@txchange.nl.